We are a marketing services and technology company. With our technology, our clients’ marketing materials are available on one platform for their sales and marketing teams to access. Users can order customizable print materials, ads, emails, promotional materials or even complete campaigns which we execute with our production team. We take great pride in making our clients’ jobs easier and their businesses more successful. Join us!
CURRENT POSITIONS AVAILABLE: (Click position to jump to description)
Don’t see a position that fits? Fill out this application and send us your resume! We’ll keep it on hand for new opportunities that become available.
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We support each other
We help out across departmental and organizational boundaries to make a difference for our co-workers, clients and partners.
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We inspire confidence in each other
We understand that everyone brings unique experiences and talents to a situation. We know that we can achieve more together when each person feels valued.
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We are genuine and caring
You can depend on us. We are easy to get along with and pleasant to be around.
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We figure it out
We are dedicated to creating solutions that make a sustainable impact. We are self-motivated, resourceful, and readily adapt to ever-changing situations.
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We work to achieve our highest potential
We consistently deliver our best and challenge ourselves to continuously improve and grow.
Job Summary:
The Print Purchasing Lead is a client-facing role responsible for overseeing the full life cycle of print projects while maintaining effective communication with key accounts and clients and internal teams. As the team lead, this role manages the print team’s day-to-day operations, ensuring that projects are completed on time, within budget, and to the highest quality standards. The Print Purchasing Lead will act as the primary point of contact for clients, ensuring their needs are met and their expectations are managed throughout the project.
Job Type: Full-Time
Reporting to: Print and Purchasing Manager
Location: Cincinnati, OH
Essential Functions and Responsibilities:
Client Relations & Communication:
Serve as the primary point of contact for key accounts and clients, building strong and lasting relationships.
Effectively communicate client needs and expectations to the internal print team.
Act as a liaison between the client and print team, ensuring seamless communication and understanding of project goals.
Be empowered to make effective decisions in order to foster long-term customer relationships.
Project Coordination & Documentation:
Gather and document key project details, including print specifications, quantities, deadlines, and any special requirements.
Ensure that all project requirements are accurately captured and communicated to the appropriate team members.
Manage timelines and project schedules to ensure that projects are completed on time and within the scope of client expectations.
Work with a problem-solving mindset to help remove project obstacles and keep work on track.
Estimates & Proposals:
Assist in preparing and presenting detailed estimates and proposals to clients, providing clear information regarding pricing, timelines, and print specifications.
Address any questions or concerns the client may have regarding estimates or proposals to ensure complete understanding.
Client Follow-Up & Satisfaction:
Use consultative selling techniques to make recommendations that will not only educate clients on Vya’s full suite of product offerings, but also enhance our clients’ current projects.
Proactively follow up with clients throughout the project to ensure satisfaction and address any issues or concerns as they arise.
Provide ongoing updates to clients regarding project status, potential delays, and delivery schedules.
Resolve any issues or concerns from clients promptly to maintain positive client relationships.
Project Tracking & Reporting:
Track the progress of each project, ensuring all milestones are met and that clients receive timely updates on project status.
Monitor delivery schedules and any changes in the production process, communicating these updates effectively to clients.
Purchasing functions:
Train on purchasing outsourced print and promotional items.
Be the back-up for the Print Project Purchasing Coordinator.
Administrative & Team Leadership Support:
Provide administrative support to the print team by scheduling meetings, organizing project documentation, and maintaining project files.
Lead and supervise a team of print project coordinators or assistants, ensuring tasks are delegated efficiently, and team members meet deadlines and performance standards.
Act as the primary point of leadership and guidance for the print team, fostering a positive and collaborative work environment.
Team Development:
Provide mentorship, training, and support to team members, helping them develop their skills and grow within the organization.
Oversee and manage day-to-day operations of the print team, ensuring alignment with company objectives and high standards of service.
Position Qualifications:
Minimum 4-7 years of experience in digital, large format, or similar print project coordination, including print purchasing and managing print production.
Demonstrated experience leading and managing a team of print coordinators or purchasing specialists.
Experience in creating accurate estimates for print and fulfillment jobs, ensuring profitability and competitiveness.
Strong negotiation skills with vendors and suppliers to secure competitive pricing and high-quality print services.
Strong attention to detail and the ability to maintain concentration over an extended period of time.
Advanced proficiency in Microsoft Excel and strong technical aptitude for print and project management tools.
Experience working directly with clients in customer service or client support roles, providing high-level support and building lasting relationships.
Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment, meeting deadlines and client expectations.
Bachelor’s degree in Business, Liberal Arts, or a related field preferred.
We're transforming our brand, and the way you do business.
Our industry is evolving, and we've evolved right along with it. Docustar is changing its name to Vya. We saw the need for simple solutions to help distributed marketing companies manage their workflow and overcome the complexity of localized campaigns. The name Vya represents this simplicity. And stands for our mission to use systems, solutions and print to help free your time and simplify your workflow.
